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Shipping policy

Fisher Wallace ships devices to customers for free using 2-day FedEx shipping, with a 4-5 business day order processing period prior to shipping.

For return shipping, Fisher Wallace provides customers with a free return shipping label via email. Customers may return their Fisher Wallace Stimulator® for a refund within 30 days of receipt.

We do not offer local pickup or drop off.

 

Repairs/Exchanges

We will cover the cost of repair or replacement, as well as standard ground shipping of the repaired or replaced product to your home or office.

Please include a note in your package stating what is wrong with the product and please specify if you would like it repaired or replaced. Please include your contact information.

 

Warranty

Purchase of a Fisher Wallace Stimulator includes a 1-Year Manufacturing Warranty, which warrants one Fisher Wallace Stimulator to be free from defects in materials and workmanship for a period of one (1) years following the delivery of the device to the original purchaser. Extended warranties are also available for two (2) year and five (5) year periods.

The obligation of Fisher Wallace Laboratories under this warranty and any extended warranties is expressly limited solely and exclusively to the repair or replacement of the unit or any parts thereof, which to Fisher Wallace’s satisfaction, shall have become defective during the warranty period, and which shall have been returned to Fisher Wallace Laboratories within 30 days after the discovery of the defect by the original purchaser.

This warranty does not extend to any liability for medical or dental expenses, or for any other direct, indirect or consequential damages caused by the failure, defect or malfunction of the Fisher Wallace Stimulator, except as herein provided, whether such damage claim shall be based on contract, tort, breach of warranty, or otherwise.

This warranty shall not apply to any Fisher Wallace Stimulator which has been repaired, tampered with or altered by someone other than a Fisher Wallace Laboratories representative or technician, or which has been subjected to negligence, accident, mishandling or which has not been used in accordance with the enclosed instructions or for the stated purposes. 

This warranty is expressly limited solely to the original purchaser and does not extend to any transferee, assignee or subsequent purchaser or user of the Fisher Wallace Stimulator. This warranty does not cover accessories, such as electrode wires or caps. 

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