Patient SuccessFisher Wallace believes that every patient deserves easy access to compassionate, attentive customer service. That's why our highly-trained, US-based customer service team is available via chat, phone, email and social media, every day of the week, including from noon - midnight (ET) on Saturdays and Sundays. We are here to help you succeed, not just to sell you a device - we believe that's the way healthcare should be.
|Address||Fisher Wallace Laboratories, LLC|
|515 Madison Avenue|
|New York, NY 10022|
Customer Service Hours
|Monday - Friday||10:00AM - Midnight EST|
|Saturday - Sunday||Noon - Midnight EST|
Our 100% Refund PolicyIf you purchase a device, you may return it for a 100% refund (excluding shipping) within 30 days of receiving the device in the mail. The device is effective for most customers within the first two weeks of daily use, but some customers may require three or four weeks to experience results. If you need a few extra days, call us and we will gladly extend the refund period.
Free 30-Day Trial - Select During Checkout
Finance your purchase with for as low as at $27.64 per month (Based on a $599 purchase, at 9.9% APR for 24 months. Rates based on credit). Applying will not affect your credit score. You may return your device for a 100% refund within 30 days of receipt. Shipping and extra accessories are non-refundable.
Returning Your Device for a Refund
If you are confident that you want to return the Fisher Wallace Stimulator for a refund, please read over and fill out the Return Form.
Please follow the packaging and return instructions on the form. No return authorization number is required for your return.
You may use any carrier to ship your device back to us, but we strongly recommend you use delivery confirmation. We are not responsible for refunding a lost device if there is no proof that we received it.
Your refund will come in form of a check in 4-6 weeks from the date we received your return.
DUE TO BUILDING SECURITY RESTRICTIONS WE REGRET THAT WE ARE UNABLE TO OFFER PICK UP AND DROP OFF SERVICE FOR OUR VALUED CUSTOMERS. ONLY LICENSED MESSENGERS AND PHYSICIANS ARE PERMITTED ENTRY. THANK YOU FOR YOUR UNDERSTANDING OF THIS POLICY.
Repairing Your Device
If you are having difficulty using your device, please read the troubleshooting section (12.0) of the instructional manual, where you will find solutions for the most common problems. If you still need help, please call us at 800.692.4380. If we cannot solve your problem over the phone, we will repair or replace your device at no charge, so long as it is still under warranty. You will be responsible for shipping your device to us.
Medicaid patients qualify for a $100 discount on the purchase of a Fisher Wallace Stimulator® ($599 instead of $699). New York State Residents with Medicaid coverage may be able to secure coverage if they have a secondary insurance plan that works with Integra Partners. Integra Partners is a full-service network connecting Orthotics and Prosthetics (O&P) and Durable Medical Equipment (DME) providers. You can find insurers that work with Integra Partners using this form. When requesting coverage, make sure your prescription is written for chronic pain, and use E1399 (miscellaneous electrical stimulation) as the equipment code.
Some medical supply companies will obtain devices directly from us and provide them to patients. Rainbow Medical Supply in Brooklyn, New York is one supplier that can purchase a Fisher Wallace Stimulator® from our company and ship it to a Medicaid patient in New York State. Rainbow Medical Supply can be reached at (718) 375-5875.
Other states may have programs like the one in New York. You can inquire with your local Medicaid administration or visit the Medicaid Central Office. You can also look up Medicaid information unique to your state.
Medicare patients qualify for a $100 discount on the purchase of a Fisher Wallace Stimulator® ($599 instead of $699). Unfortunately, Medicare will not reimburse patients for the purchase of our device at this time. However, if you have a secondary insurance plan in addition to Medicare, that plan may cover the device.
To apply for coverage from your secondary plan, you first need to receive a denial of coverage from Medicare. To receive your denial, submit this 1490S Medicare form. In addition to the form, you will need your prescription, proof of payment and a cover letter stating that you are requesting a denial. All information needs to be sent to the Medicare Durable Medical Equipment address in your state. The address for each state is listed on the form.
Once you receive a denial from Medicare, you can submit it to your secondary insurance carrier.
Many private insurance companies, such as Aetna, United Healthcare and Blue Cross often reimburse patients for the purchase of a Fisher Wallace Stimulator® when it is prescribed for the treatment of pain using the procedure code E0720.
Fisher Wallace Laboratories is not in network with any insurance. Fisher Wallace Laboratories does not process reimbursement paperwork on behalf of its customers, but will assist customers throughout the process.
After purchasing your device, call your insurance company, provide them with the device reimbursement code (procedure HSPCS code) E0720 and the diagnosis code which may be supplied by your healthcare practitioner. The insurance company will typically mail you a DME (Durable Medical Equipment) claim form that needs to be filled out and attached to the proof of payment. Your emailed receipt from Fisher Wallace contains all the information you will need, with the exception of the diagnosis code. The following information is often required by insurance companies to process a reimbursement (or payment) request:
Federal Tax ID # for Fisher Wallace Laboratories, LLC: 20-8131183
NPI #: 1497045215
Device Reimbursement Code (Procedure HSPCS Code): E0720
Patients who encounter difficulty receiving insurance approval may enhance their claim by submitting a letter from their doctor that describes the necessity of the device. You may want to download a template of this letter. Your doctor will need to edit the template to reflect your particular situation.
The letter should be signed by your doctor and printed on the doctor's professional stationery.
Office Visit Codes for receiving treatment by a doctor in the office:
G0283 Electrical Stimulation (unattended), to one or more areas for indications other than wound care, as part of a therapy plan of care.
Veterans and Immediate Family Members
TRICARE For Life will now cover our medical device in full if it is first rejected by Medicare. The device is covered for any veteran -- or immediate family member of a veteran -- who is either (1) retired from the armed services and over 65 or (2) on permanent disability and under 65.
Use the Medical Code: E1399 NU and the Provider Number: 1497045215, both of which are required for submission. Submit your claim directly to TRICARE For Life.
Start Your 30-Day Trial
Find Out if You Qualify to Use the Device
Answer a few simple questions on purchase-authorization.com.
Obtain Purchase Authorization (required for US patients)
Go to purchase-authorization.com to obtain same-day authorization, or have your provider fax or email a prescription or completed authorization form to Fisher Wallace. This process is required by the FDA.
Buy a Device and Try It for 30 Days
You may return your device for a 100% refund within 30 days of receipt. Shipping fees are non-refundable.
Finance Your Purchase with or .
You may qualify to finance the purchase of your Fisher Wallace Stimulator®. Checkout with PayPal and choose PayPal Credit for no payments due for six months. Or checkout with Bread to finance your purchase for up to 24 months. Applying for Bread will not affect your credit score.