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Is this covered by insurance?
Purchasing the device remains an out-of-pocket expense and your insurance provider will not be billed or notified of your purchase. The purchase is eligible for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Getting your free online prescription
A prescription is required in order for us to ship a device to you. You can ask your doctor to provide a prescription via this form, or you can go through the simple process that occurs during checkout.
To get a free online prescription, simply answer 8 questions to determine eligibility for device usage, then proceed with your purchase. Your answers will be confidentially reviewed at a later time by a provider licensed in your state, who will issue the prescription to our team. Proof of ID may be required.
Note: State law in Delaware, Idaho, Iowa, Kansas, New Mexico, Washington DC and West Virginia requires a phone consultation for each prescription. If you reside in these states, you will receive a text/email to schedule a short phone call with a telehealth provider at no added cost.
Free Returns and 100% Refund Policy
You may return your device for a full refund within 30 days of receiving it—we will even pay for the return shipping and email you the shipping label.
Need more time? Simply email or call us to extend your trial period.
Please note, our team will respond quickly to all refund requests, but it may take up to 5 weeks for each refund payment to fully process. Our prompt and responsive customer service has earned us an A+ rating from the Better Business Bureau.