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Patient Success

Every patient deserves compassionate, attentive customer service. That's why our friendly, highly-trained, US-based customer service team is available via chat, phone, email and social media every day of the week, including from noon - midnight (ET) on Saturdays and Sundays. We are here to help you succeed, not simply to sell you a device - we believe that's how healthcare should be.

Returning Your Device

Customers may return their Fisher Wallace Stimulator® for a full refund within 30 days of receipt, free of charge. Fisher Wallace provides  a free return shipping label and does not charge any additional fees. Refund checks are mailed within five weeks following the receipt of an undamaged device. To initiate a return, visit our Returns Page.

Repairing Your Device

If you are having difficulty using your device, please read the troubleshooting section of the instructional manual, where you will find solutions for the most common problems. If you still need help, please call us at 800.692.4380. If we cannot solve your problem over the phone, we will repair or replace your device at no charge, so long as it is still under warranty. You will be responsible for shipping your device to us.

HSA / FSA Accounts

You may use a Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for the  Fisher Wallace Stimulator® with pre-tax dollars.

Insurance Reimbursement

Guidelines for insurance reimbursement are below. Please call us at (800) 692-4380 if you have any questions.

Private Insurance

Many private insurance companies will reimburse patients for the purchase of a Fisher Wallace Stimulator® if the patient's doctor provides a letter of medical necessity. You may download a template of this letter by clicking here. Your doctor will need to edit the template.

If the insurance company denies the claim at first, it will often accept the claim once the patient contests the initial denial.

You may reference the Medical Code: E0720 NU and the Provider Number: 1497045215 as needed for submission.

Medicare and Medicaid

Medicaid in Maine (MaineCare) fully covers the purchase of the device (visit our MaineCare site here). Medicare does not currently cover the purchase of the device.

Tricare for Life

TRICARE For Life covers the purchase of the Fisher Wallace Stimulator®. The device is covered for any veteran -- or immediate family member of a veteran -- who is either (1) retired from the armed services and over 65 or (2) on permanent disability and under 65.

Use the Medical Code: E1399 NU and the Provider Number: 1497045215, both of which are required for submission. Submit your claim directly to TRICARE For Life.