Frequently Asked Questions

If you do not see your question listed below, please chat with us online, call us, or email us and we will provide you with the information you need.

Designed collaboratively by world-class engineers and doctors, the Fisher Wallace Stimulator® uses proprietary waveforms to gently stimulate the brain to produce serotonin, reduce cortisol and modulate the default mode network. Proven safe and effective in multiple published studies, the device is cleared by the FDA to treat depression, anxiety and insomnia.

Do you qualify to use our device? Learn online in 30 seconds.

FLEXIBLE SPENDING ACCOUNT

If you have a health plan through a job, you can use a Flexible Spending Account (FSA) to pay for the Fisher Wallace Stimulator® with pre-tax dollars.

PRIVATE INSURANCE

Fisher Wallace Laboratories is not in network with private insurance companies, however many private insurance companies, such as Aetna, United Healthcare and Blue Cross, often reimburse patients for the purchase of a Fisher Wallace Stimulator® (but will not pay upfront) if the patient has a durable medical equipment benefit and his/her regular doctor provides a letter of medical necessity. Often, insurance companies will deny the claim at first, and then accept the claim once the patient contests the initial denial.

Patients who encounter difficulty receiving insurance approval may enhance their claim by submitting a letter from their doctor that describes the necessity of the device. You may download a template of this letter by clicking here . Your regular doctor will need to edit the template to reflect your particular situation. The letter should be signed by your regulator doctor and printed on the doctor's professional stationary.

MEDICARE, MEDICAID, TRICARE

Medicaid in Maine (MaineCare) fully covers the purchase of the device, but so far is the only state Medicaid program to do so (visit our MaineCare site here). We offer a $100 discount to Medicaid and Medicare recipients, as well as members of military and first responder families, and patients with disabilities.

Do you qualify to use our device? Learn online in 30 seconds.

Purchase Authorization

You can buy a Fisher Wallace Stimulator® on our website. But before we can ship your device, the FDA requires that a licensed healthcare practitioner authorize your purchase. Please choose one of the following options:

Option 1: Online authorization is available for $18 through the following referral website and other telemedicine providers.


Option 2: Ask your own provider to fax or email a prescription or completed authorization form to Fisher Wallace.

When used cranially to treat insomnia, depression and anxiety, 1 in 500 patients report a mild headache upon using the device.

Appoximately 1 in 250 patients may experience an increase in wakefulness immediately after using the device. If this occurs, the device should not be used within three hours of bedtime.

Although not a side effect, improper use of the device may result in minor electrode irritation - this can occur if the sponges are not thoroughly wet before use. Please watch the instructional video and read the instruction manual thoroughly before using the device. People with very sensitive skin may find that the sponge electrodes, even when wet, cause a slight irritation to the skin - but this is very rare.

Do you qualify to use our device? Learn online in 30 seconds.

Unless otherwise noted in the description of the device you purchased, you may return it for a refund within 30 days of receipt (Details). The device is effective for most patients within the first two weeks of daily use, but some customers may require three or four weeks to experience results. If you need a few extra days - or even a couple of extra weeks - just call us or email us and we will gladly extend the refund period.

The device works by generating gentle electrical pulses at patented frequencies that stimulate the brain to produce serotonin and other neurochemicals required for healthy mood and sleep.

Do you qualify to use our device? Learn online in 30 seconds.

The only patients who are not qualified to use our device are those with implanted medical devices, such as an implanted nerve stimulator or pacemaker, as the Fisher Wallace Stimulator® may interfere with the functioning of such devices.

The device is contraindicated for use on the body in patients who have demand or sensing type cardiac pacemakers. This device should not be used around the Carotid sinus. Patients with known or suspected heart disease should not be stimulated. Patients who react poorly to the idea of electrical stimulation of any kind should not use this device. Patients whose skin is irritated around either electrode site should discontinue use of this device. This device must be used only for the purpose for which a physician has prescribed. This device must only be used by the person for whom the prescription has been written.

Do you qualify to use our device? Learn online in 30 seconds.

 

Purchase Authorization

Before we can ship your device, a licensed healthcare provider must authorize your purchase. Please choose one of the following options:

OPTION 1

Online authorization is available for $18 through the following referral website (and other telemedicine providers).

OPTION 2

Ask your provider to fax or email a prescription or completed authorization form to Fisher Wallace.