Return Policy & Insurance Reimbursement

You may return the device for a refund within 30 days of receipt. Shipping charges and add-on accessories such as extra sponges will not be reimbursed, and Fisher Wallace will apply a restocking fee that is 10% of the device purchase price. Fisher Wallace applies a 10% restocking fee to cover the cost of sanitizing, testing, disposing and replacing accessories, and repackaging the device for use in research and charitable distribution. The customer is responsible for return shipping.

You can expect your refund within four to six weeks of Fisher Wallace receiving the returned device. If the returned device is damaged, no refund will be processed. Please make sure to use delivery confirmation when shipping a device back to Fisher Wallace Laboratories. Fisher Wallace is not responsible for refunding the purchase of a device that is not returned or for which no return delivery confirmation is available.

It typically takes four to six weeks for Fisher Wallace to process a refund after receiving the returned device. If you do not receive your refund check within six weeks please contact Fisher Wallace.

The device is effective for most patients within the first two weeks of daily use, but some customers may require three or four weeks to experience results. If you need a few extra days - or even a couple of extra weeks - just call us or email us and we will gladly extend the refund period.

Insurance Reimbursement Process

Many but not all private insurance companies, such as Aetna, United Healthcare and Blue Cross have reimbursed patients for the purchase of the Fisher Wallace Stimulator®, especially when it is used for the treatment of pain. Fisher Wallace does not process reimbursement claims on behalf of patients, so we recommend that you contact your insurance provider to confirm coverage and the details of their reimbursement process. A letter of medical necessity may be required to obtain coverage. You may download a template of this letter. For more information on the reimbursement process, please click here.