Return Policy & Insurance Reimbursement

Customers who purchase the Fisher Wallace Stimulator® for $699 may return it for a refund within 30 days of receipt. Fisher Wallace applies a 10% restocking fee (an industry standard for durable medical equipment) and does not refund the cost of shipping. Refunds are mailed by check five weeks after receipt of a fully functioning device.

Click here to return your device for a refund.

Insurance Reimbursement Process

Many private insurance companies, such as Aetna, United Healthcare and Blue Cross, reimburse patients for the purchase of the Fisher Wallace Stimulator® when the device is used for the treatment of chronic or acute pain. Fisher Wallace does not process reimbursement claims on behalf of patients and recommends that patients contact their insurance provider to confirm coverage details. A letter of medical necessity may be required to obtain coverage. You may download a template of this letter. For more information on the reimbursement process, please click here.